Every parent/caretaker who makes use of our services has the right to file a complaint if the service is not in order.
The complaints procedure describes how complaints are registered and handled. Download the service-complaint form.
It is also possible to submit a complaint externally to the Landelijke Geschillencommissie Kinderopvang (National Disputes Committee for Childcare). Take a look at their brochure for more information: brochure-LGK