Complaints

Every parent/caretaker who makes use of our services has the right to file a complaint if the service is not in order. 

The complaints procedure describes how complaints are registered and handled. Currently this information is only available in Dutch. Please contact your branch location if you need help. 

It is also possible to submit a complaint externally to the Landelijke Geschillencommissie Kinderopvang (National Disputes Committee for Childcare). Take a look at their brochure for more information:

brochure-LGK-2018